Over the last couple of weeks a number of clients have asked me what
‘emerging digital’ areas they should be focusing on. So, I thought I
would post my thoughts on this question....
The first point I make is usually more of a reminder, but I think it’s
necessary. Selecting an area to focus on, whether digital or not,
should really come at the end of a marketing process. It’s an outcome,
based on a clear understanding of a brand’s objectives and challenges
and as it is tailored to each brand the area of focus will be
different for each brand. Now, I am really not me trying to be clever,
here! It’s simply an antidote to those ‘ experts’ who love to jump-in
and show off their accumulated knowledge, suggesting AR platforms,
branded content, real time advertising without a second thought about
what the brand is trying to achieve.
The second point, is to take a long hard look at what a brand may
already be doing in the digital space and identify what they can do
better. It is sometimes easier to jump to the bright, new shiny thing,
but by putting on the brakes and looking at how a brand is already
interacting with customers or businesses it usually provides a better
indication of gaps or new areas to focus on. For example, many leading
brands can better leverage their existing social influence tools (and
it doesn’t have to be a scary or complex process either). There is a
wealth of data here, allowing brands to identify the nature of
conversations about their products/services, sentiment, competition
and industry trends. This leads to a better understanding about their
customers and their sector and help identify the emerging channels
they should participate in.
This then leads to my final point! A brand should focus on the
emerging trends that allow them to be in the right place, in the right
tone and ready to respond to a target audience’s needs. Whether that’s
in the form of a promotional microsite, an AR mobile app or. After
all, if they aren’t then all the ‘crowd sourcing product development
platforms*’ in the world won’t make up for the missed opportunity.
*Although, this was always my favourite one
http://www.fiatmio.cc/en/ ....sorry!